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Home > Brand News

Optimization of Spare Parts Support on Customer Sites

Views : 257
Author : Muh Fitrah Suryah - Zteve Gilbert Kowimbing
Update time : 2023-05-16 12:36:07

Optimalisasi Spare Parts Support pada Site Customer

Gambar 1. Koordinasi dengan Customer Terkait Spesifikasi Unit.
                 PT Motor Sights Internasional (MSI) menyediakan solusi transportasi dan pengoperasian berdasarkan standar produk serta mampu memberikan total solution terhadap permintaan customers. MSI bergerak di bidang alat berat dan suku cadang yang saat ini sedang berkembang pesat dan tersebar di beberapa lokasi tambang di Indonesia.
                  Selain bergerak di bidang penyedia alat berat, MSI juga memberikan pelayanan yang baik bagi customers. Salah satunya yaitu membangun warehouse MSI di setiap site milik customer, dengan tujuan memberikan solusi dalam hal kemudahan ketersediaan spare parts untuk kebutuhan unit customers. Artikel ini akan membahas mengenai bagaimana pelayanan pihak MSI dalam hal Spare Parts Support. Berikut beberapa tahapan yang dilakukan oleh tim MSI yang ada di site milik customer.
  1. Study Site

                 Hal pertama yang harus dilakukan oleh tim warehouse adalah melakukan study site dengan tujuan untuk mendapatkan informasi tipe unit apa saja yang dimiliki oleh customer. Informasi tersebut dapat diperoleh dari database unit. Ada beberapa hal yang harus diperhatikan dari unit tersebut agar nantinya bisa menyuplai spare parts sesuai dengan kebutuhan unit, yaitu;

    a. Tipe Unit

    b. Serial Number Unit

    c. Lama Pemakaian Unit

    d. Kondisi Unit
                  Selain bergerak di bidang penyedia alat berat, MSI juga memberikan pelayanan yang baik bagi customers. Salah satunya yaitu membangun warehouse MSI di setiap site milik customer, dengan tujuan memberikan solusi dalam hal kemudahan ketersediaan spare parts untuk kebutuhan unit customers. Artikel ini akan membahas mengenai bagaimana pelayanan pihak MSI dalam hal Spare Parts Support. Berikut beberapa tahapan yang dilakukan oleh tim MSI yang ada di site milik customer.


B.   Analisis Tren Kerusakan Unit

                   Selanjutnya, sebelum melakukan pengorderan spare parts yang harus dilakukan oleh tim warehouse yaitu melakukan koordinasi dengan pihak customer terkait kebutuhan spare parts yang harus disediakan oleh pihak MSI. Tujuan analisis tren kerusakan unit yaitu agar pihak MSI dapat menyediakan stock spare parts yang sesuai dan yang dibutuhkan.

Gambar 1 Briefing Pagi Warehouse Team Ranomeeto MSI Branch Kendari
Gambar 2. Analisis Tren Kerusakan Unit.
C.   Perencanaan Order

                     Setelah melakukan study site, analisis tren kerusakan, dan komparasi data, maka selanjutnya adalah membuat Perencanaan Order sesuai dengan Standard Operating Procedure (SOP) PT Motor Sights International. Dalam hal ini spare parts yang ingin distock dalam warehouse MSI itu sendiri bukan hanya melihat dari satu sudut pandang, akan tetapi semua harus dilihat dari lingkar pandang dengan tujuan agar semua kebutuhan customer tersedia dan tetap menjaga kepuasan customer dalam hal pelayanan spare parts.

Gambar 3 Membuat Perencanaan Order Spare Parts
Gambar 3. Analisis Tren Kerusakan Unit.
“Hubungan kerjasama yang baik adalah keterlibatan segala pihak untuk saling bersinergi satu sama lain demi terciptanya hubungan kerjasama jangka panjang”. (Muh. Fitrah Suryah)
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